Privacy Policy for The Truck Shop

Effective date: October 6, 2026

The Truck Shop LLC, doing business as The Truck Shop (“Company,” “we,” “our,” or “us”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://truckshop.implementaihub.com, submit forms, request services, schedule vehicle drop-offs, or communicate with us by phone, email, or text message.

1. Business Information

The Truck Shop LLC, doing business as The Truck Shop
5690 N Simmons St, Suite 103
North Las Vegas, NV 89031
Email: [email protected]
Phone: (702) 498-5207

This website is hosted and supported by Implement AI on behalf of The Truck Shop. The Truck Shop is the business providing vehicle services and sending customer communications.

2. Information We Collect

We collect information you provide when contacting us, submitting a form, requesting a callback, or booking services. This may include:

• Name, email address, and phone number

• Vehicle year, make, model, and relevant vehicle details

• Requested services, questions, and appointment preferences

• Information about previous or upcoming work

• Messages and information provided during customer communications

• SMS consent choices and related opt-in and opt-out records

Our website and hosting providers may also collect technical information such as IP address, browser type, device information, pages visited, and website interactions.

3. How We Use Information

We use information to:

• Respond to questions and service inquiries

• Schedule, confirm, reschedule, or cancel vehicle drop-offs

• Arrange staff callbacks

• Communicate about requested work and service updates

• Maintain customer and appointment records

• Send promotional messages when you have separately consented

• Operate, secure, and improve our website and communications

• Meet legal obligations and resolve disputes

4. Automated and AI-Assisted Communications

We use an AI-assisted phone receptionist, Andy, to answer questions, collect relevant information, arrange callbacks, and assist with scheduling.

Information you provide may be processed by our communication platform and technology service providers. We may retain conversation transcripts, summaries, and related customer records to support your inquiry and shop operations.

Where call recording is enabled, calls may be recorded for customer service and quality purposes, with notice and consent where required by applicable law.

Do not provide payment card details, passwords, or other unnecessary sensitive information to the automated assistant.

5. Cookies and Website Technologies

Our website and service providers may use cookies and similar technologies to support website functionality, security, and usage measurement.

You can manage cookies through your browser settings. Disabling cookies may affect certain website features.

6. Service Providers and Disclosures

We may share information with service providers that help operate our website and business communications, including:

• Website hosting and technical support providers

• GoHighLevel and related customer management services

• Telephone and text messaging providers

• AI-assisted communication providers

• Vendors supporting scheduling and customer service

These providers receive information as needed to perform services on our behalf.

We may also disclose information when required by law or when reasonably necessary to protect rights, address fraud, or maintain security.

7. SMS Communications and Consent

If you provide your phone number and expressly opt in, The Truck Shop may send messages relating to service inquiries, appointment confirmations and reminders, scheduling changes, customer support, and vehicle service updates.

Marketing and promotional messages, such as special offers, discounts, and product updates, are sent only when you separately consent to receive them.

Providing a phone number, calling the shop, submitting a form, or using this website does not by itself constitute consent to receive SMS messages. SMS consent is optional and is not a condition of purchase.

Message frequency varies. Message and data rates may apply.

Reply STOP to opt out. You may receive a final message confirming your opt-out. Reply HELP for assistance, or contact [email protected] or (702) 498-5207.

Some customer communications may be automated or AI-assisted.

8. Mobile Information and SMS Non-Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with third parties, except with aggregators and providers of text messaging services as necessary to deliver our messages.

Other information-sharing provisions in this Privacy Policy do not authorize sharing mobile information or SMS consent for third-party marketing or promotional purposes.

9. Marketing Email

If you receive promotional emails from us, you may unsubscribe using the instructions in the email or by contacting [email protected].

10. Data Retention and Security

We retain information for as long as reasonably necessary to provide services, maintain business and consent records, meet legal obligations, and resolve disputes.

We use reasonable administrative and technical safeguards to protect information. No online transmission or storage system is completely secure.

11. Your Privacy Choices

You may contact us to request access to, correction of, or deletion of your personal information. We will respond as required by applicable law and may need to verify your identity.

Certain records may need to be retained for legal, security, transaction, or consent-related purposes.

To submit a request, email [email protected].

12. Children’s Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, please contact us.

13. Third-Party Links

Our website may link to third-party websites. Their privacy practices are governed by their own policies.

14. Changes to This Policy

We may update this Privacy Policy. Updates will appear on this page with a revised effective date. Where required by law, we will provide additional notice or obtain consent.

15. Contact Us

The Truck Shop LLC, doing business as The Truck Shop
5690 N Simmons St, Suite 103
North Las Vegas, NV 89031
Email: [email protected]
Phone: (702) 498-5207